Tech Support

Welcome to our Technical Support Page


Technial Support Staff
Monday - Friday
 (800) 999-5253 8:30am - 5pm PST - Mario ext. 133

PLEASE MAKE SURE TO READ OUR HELP SECTION BEFORE CONTACTING TECHNICAL SUPPORT

*Need the correct edible ink tanks for your Canon or Epson? Look no further:
PRINTER / EDIBLE INKTANK CROSS-REFERENCE

We are here to help but answering most Tech questions by email is impossible.
Before calling for technical support, have you reviewed our online FAQ's?
Our online FAQ's have a huge base of information to answer your issues and troubleshooting your printer, inks, etc.
  FAQ's - Pictures on Cakes, or Arts, Crafts & Beauty.  
Our FAQ's are a knowledge base for:
1) Solutions to known issues
2) Printer set-up instructions
3) Instructions to perfrom a printer self-test
So for Help or Information, you "MUST" call our Tech Support Line.
Just be sure to be at your computer/printer, if asking for help with questions about printing, ink tanks or programs, etc.
If you CALL Technical Support, you will need to provide all of the following information to ensure fast and accurate service:
Required Information:
1) Printer Make and Model
2) Edible Ink Tank numbers
3) Customer Number (if applicable)
4) Purchased from (i.e. Kopykake or Dealer)